Privacy Policy

1. Introduction

Loglytics (“we,” “us,” or “our”) provides AI-assisted server log monitoring and analysis services (the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you use our website, application, and related services. We are committed to protecting privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including requirements that may apply to residents of Quebec under Law 25 (Act respecting the protection of personal information in the private sector).

2. Who we are

Loglytics is operated from Ottawa, Ontario, Canada. For privacy-related requests, please use the contact information at the end of this policy.

3. Information we collect

• Account and identity data: such as name, email address, and authentication identifiers when you register or sign in (including via OAuth providers you choose).
• Billing data: payment-related information processed by our payment service provider (we do not store full payment card numbers on our servers).
• Service and technical data: configuration you provide (for example, server names or endpoints), log content you choose to send for analysis, AI-generated summaries, usage events, diagnostics, and security logs.
• Device and usage data: IP address, browser type, approximate location derived from IP, and similar technical metadata needed to operate and secure the Services.

4. How we use information

We use personal information to:

• Provide, maintain, and improve the Services;
• Authenticate users and prevent fraud or abuse;
• Process subscriptions and communicate about billing;
• Analyze logs and generate insights using AI as described in our Terms;
• Send operational notices, support responses, and (where permitted) product updates;
• Comply with legal obligations and enforce our agreements.

5. Legal basis and consent

Where PIPEDA and provincial law require consent, we obtain appropriate consent for the collection, use, or disclosure of personal information. You may withdraw consent where permitted by law, subject to contractual and legal restrictions. Certain processing is necessary to perform our contract with you or to meet legal obligations.

6. Service providers and international transfers

We use trusted third-party service providers to host data, manage authentication, process payments, and power AI features. These may include infrastructure and database providers, payment processors, and AI model providers. They may process data in Canada, the United States, or other jurisdictions. Where personal information is transferred outside Canada, we take steps that are appropriate in the circumstances to ensure a comparable level of protection, including contractual safeguards where required.

7. Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law. Log and analysis data retention may depend on your plan, settings, and operational requirements.

8. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or disclosure. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to request access to or correction of your personal information, to withdraw consent where processing is consent-based, and to lodge a concern with a privacy regulator. In Canada, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner where applicable.

10. Quebec residents

If you reside in Quebec, additional rights may apply under Law 25, including rights related to transparency, portability in certain cases, automated decision-making, and the designation of a privacy officer. You may contact us to exercise these rights where they apply.

11. Children

The Services are not directed to individuals under the age of majority in their province or territory. We do not knowingly collect personal information from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through the Services or by email where appropriate.

13. Contact us

For privacy inquiries or requests, please contact us at support@loglytics.tech.