Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of Loglytics’s websites, applications, and related services (collectively, the “Services”) offered by Loglytics (“we,” “us,” or “our”) from Canada. By creating an account, subscribing, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. The Services

Loglytics provides tools to ingest, monitor, and analyze server logs using artificial intelligence, including summaries and operational insights. Features may change as we improve the product. We do not guarantee uninterrupted or error-free operation.

3. Eligibility

You must be at least the age of majority in your province or territory of residence and capable of entering a binding contract. You may not use the Services where prohibited by law.

4. Accounts and security

You are responsible for maintaining the confidentiality of your credentials and for activity under your account. You must provide accurate registration information and notify us promptly of any unauthorized use.

5. Subscriptions, fees, and taxes

Paid plans are billed according to the pricing and billing cycle shown at checkout. Fees are exclusive of applicable taxes unless stated otherwise. Payments are processed by our third-party payment processor. You authorize us and our processor to charge your chosen payment method. Subscriptions renew until cancelled in accordance with the cancellation process we make available. Refunds, if any, are handled as described at purchase or as required by law.

6. Acceptable use

You agree not to:

• Use the Services in violation of law or third-party rights;
• Transmit malware, attempt unauthorized access, or disrupt the Services or other users;
• Use the Services to process or store data you are not authorized to submit;
• Reverse engineer, scrape, or resell the Services except as permitted by law;
• Use automated means to abuse rate limits or circumvent security controls.

7. Your data and logs

You retain ownership of data you submit. You grant Loglytics a worldwide license to host, process, transmit, and display your data solely to provide and improve the Services and as described in our Privacy Policy. You represent that you have all rights necessary to submit log and related data and that doing so complies with your obligations to end users and third parties.

8. AI outputs

Summaries and other outputs generated by AI are provided for assistance only. They may be incomplete or inaccurate. You remain responsible for decisions made in reliance on such outputs and for validating results in your environment.

9. Third-party services

The Services may integrate with third-party infrastructure, AI providers, authentication, or payment services. Their use may be subject to separate terms. We are not responsible for third-party services we do not control.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOGLYTICS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED CANADIAN DOLLARS (CAD $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW (INCLUDING CERTAIN CONSUMER PROTECTION RIGHTS).

12. Indemnity

You will defend and indemnify Loglytics against claims, damages, and expenses (including reasonable legal fees) arising from your data, your use of the Services, or your breach of these Terms, except to the extent caused by Loglytics’s gross negligence or willful misconduct.

13. Termination

You may stop using the Services at any time. We may suspend or terminate access for breach of these Terms, risk to the Services, or legal requirements. Provisions that by their nature should survive will survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. The courts located in Ottawa, Ontario, shall have exclusive jurisdiction over disputes, subject to mandatory consumer protections that may apply where you reside.

15. General

These Terms constitute the entire agreement between you and Loglytics regarding the Services and supersede prior understandings. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

16. Contact

Questions about these Terms: support@loglytics.tech.